Frequently Asked Questions
Everything you need to know to hit your stride.
How do I choose the right running shoes for my gait?
We recommend our online Fit Finder tool or visiting a store for a professional gait analysis. Generally, neutral runners need cushioning, while those who overpronate benefit from stability or motion-control footwear.
What is your return policy on worn running shoes?
At Fit2Run, we offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected, you can return them for a full refund or exchange, even if they have been lightly used outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day and overnight shipping options for those who need their gear ready for race day.
Do you offer a military or first responder discount?
Yes, we are proud to support our heroes. Verified military members, first responders, and medical professionals receive a 15% discount on all full-priced performance gear.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status by logging into your Fit2Run account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.